See plenary speaker David Watts’ Q&A on design.
Tuesday 25th April, Session 1
A Vision for the Future of Radiotherapy
Daniel Jenkins, DCA Design International
This paper describes how a suite of research techniques were used to inform the development of a vision for the future of radiotherapy. The aim of the vision was to conceptualise a next-generation radiotherapy system that creates a step-change in system performance. The impact of the vision on patient and HCP experience, safety, and efficiency were all explicitly considered and measured. The vision was used to inform the design of Elekta’s release of Atlantic – a high-field MRI-guided radiation therapy system.
An Insight into Patient Usability Preferences for Injection Devices
Natalie Shortt, Medical Device Usability
There is little early-stage usability research into the factors that drive patient preference for injection device design. This study aimed to gain insight into patient preferences and underlying drivers in relation to the user-interface for self-injection devices. 128 patients across the US and UK answered dichotomous questions and gave reasons for each choice. An inductive analysis was performed; clear trends emerged in the data, which could aid in heuristic analysis and usability goals for injection device design concepts.
Exploring the Perceived Privacy of On-Screen Information and Its Impact on the User Interface Design of a Self-Service Terminal
Elina Jokisuu, NCR
Self-service terminals (SSTs), such as ATMs (automated teller machines), often handle information that is personal and sensitive in nature, for example financial details. It is vitally important that the user feels that the SST does not compromise the privacy of their information. This exploratory study investigates how users perceive the privacy of an ATM user interface. Using paper prototyping and role-play, the study participants identified those user interface areas they perceived to be the most and least private.
A quick history lesson: Lean UX research at Hampton Court Palace
Pete Underwood, Bunnyfoot
This case study describes the Lean UX approach taken to evaluate a new Digital Visitors Guide developed for use at Hampton Court Palace. Taking a Lean UX approach worked well as it facilitated the efficient creation and prioritisation of design recommendations. Testing onsite was proven to be essential due to the important role the context of use played in the participants’ experiences of the device. This research approach is recommended for projects of a similar nature.
A Sociotechnical Systems Analysis Approach to Playground Design
Nicholas Stevens, University of the Sunshine Coast
This paper describes an application of Work Domain Analysis (WDA) to support urban planning decisions regarding play. The study sought to determine whether WDA offers greater insight to the design requirements of playgrounds. A new understanding of the important interdependencies of objects and functional purposes of playgrounds is revealed. Constraints, complexity, and emergent behaviours are not necessarily concepts associated with urban design challenges; however this paper evidences that they have much to offer if considered within a sociotechnical systems framework.
Heavy metal: reflections on practice in military vehicle human factors
Will Tutton, Defence Science and Technology Laboratories UK MOD
This paper discusses what it is like to practice in the development and assessment of military land vehicles, presenting a number of cases of practice and the key learning points, including reflections on requirements, systematic approaches and expert-based approaches to HF engineering for military land vehicles. Military vehicles are becoming increasing sophisticated, and so require more complex human factors methods to adequately understand and improve them future trends are also identified.
A Tool to Generate ‘HF Meaningfulness’ in the Design and Development of Armoured Fighting Vehicles
David Keane, Lockheed Martin UK Ampthill
The design and development of Armoured Fighting Vehicles (AFVs) at Lockheed Martin UK Ampthill (LMUKA) takes a Systems Engineering approach and incorporates many engineering disciplines. One of these is Human Factors (HF), which contributes to a number of disciplines. In order to support this contribution and to generate ‘HF meaningfulness’ the LMUKA HF Team developed the Systems Engineering Comparison Technique (SECT). The SECT takes a User Centred Design approach and incorporates the pairwise comparison technique developed by Thurstone (1927). The main aim of the SECT is to take subjective scores and generate objective scores that can be used by Design Engineers and Engineering Leads for improving the design of AFVs. This is done through highlighting the strengths and weaknesses of a design, which can then be fed into future design iterations.
Human Factors Engineering at the early phases of a project
Andy Brazier, AB Risk Ltd
Whilst Human Factors Engineering (HFE) is starting to be adopted for projects in the oil and gas industry, there is a tendency to leave it until relatively late. This means that opportunities to influence and improve the design are being missed. The reasons for this include a lack of understanding of what HFE can contribute amongst project personnel; and a similar lack of project understanding by the people responsible for integrating human factors. This paper will make the case of doing more HFE earlier in projects, which will improve the way human factors are addressed and result in better design.